FAQ's

Frequently Asked Questions (FAQ)

Find quick answers to your questions about our premium eyewear, ergonomic chairs, and services at Ormond Ace North.

1. Shipping & Delivery

Q: Do you ship outside the United States? A: No, we currently only ship to addresses within the United States.

Q: How much does shipping cost? A: Shipping is 100% Free for all orders across the USA. There are no hidden fees or minimum purchase requirements.

Q: How long will it take to receive my order? A: Our total delivery time is 6–12 business days. This includes:

  • Handling Time: 1–3 business days (Mon-Fri).

  • Transit Time: 5–9 business days (Mon-Fri).

Q: What is the order cut-off time? A: Our daily order cut-off time is 05:00 PM (EST). Orders placed after this time will be processed the following business day.

2. Payments

Q: What payment methods do you accept? A: We accept all major credit and debit cards, including Visa, Mastercard, Maestro, American Express, JCB, Visa Electron, Discover, and Diners Club. 

Q: Is my payment information secure? A: Yes, absolutely. Our store is powered by Shopify, and all transactions are processed through secure, SSL-encrypted gateways to protect your personal and financial data.

3. Returns & Refunds

Q: What is your return policy? A: We offer a 30-day return policy. You have 30 days after receiving your item to request a return. The item must be in its original condition and packaging.

Q: How do I start a return? A: Simply contact our support team at support@ormondacenorth.com with your order number, and we will provide you with the return instructions and a shipping label.

4. Order Tracking & Support

Q: How can I track my order? A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your delivery.

Q: Where is your business located? A: We are proud to be a Florida-based business! Our physical address is 1480 US-1, Ormond Beach, FL 32174, United States.

Q: How can I contact customer support? A: You can reach us via:

  • Email: support@ormondacenorth.com

  • Phone: +1 386-238-9176

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)