Payment Policy

At Ormond Ace North, we believe that a secure shopping environment is the foundation of a great customer relationship. This policy outlines how we handle your financial information, the methods we accept, and the rigorous security standards we maintain to ensure your data remains protected from checkout to delivery.

1. Our Commitment to Security

We utilize the Shopify platform to process all transactions, ensuring that your shopping experience meets the highest international safety standards. Our store is certified Level 1 PCI DSS compliant (Payment Card Industry Data Security Standard).

  • SSL Encryption: We use 256-bit Secure Socket Layer (SSL) technology to encrypt all personal and financial information during transmission.

  • Data Minimization: To further protect your privacy, Ormond Ace North does not store, see, or have access to your full credit card numbers. All sensitive data is handled directly by our secure payment processors.

  • Proactive Monitoring: Our systems are regularly updated to defend against emerging security threats and unauthorized access.

2. Accepted Methods of Payment

To provide maximum flexibility for our customers across the United States, we offer a comprehensive suite of payment options. You may complete your purchase using any of the following:

  • Major Credit Cards: Visa, Mastercard, American Express, and Discover.

  • International & Specialized Cards: JCB and Diners Club.

  • Debit Options: Maestro and Visa Electron.

Please note: At this time, all payments must be cleared before an order enters the processing phase.

3. Transparent Billing Procedures

To ensure your order is processed without delay, please review the following billing guidelines:

  • Transaction Currency: All prices listed on our website are in USD (United States Dollars). If you are using a non-US bank account, your financial institution may apply a currency conversion fee.

  • Billing Accuracy: For credit or debit card transactions, the billing information provided must match the records held by your card issuer. Incorrect addresses or mismatched CVV codes may result in the automatic cancellation of your order.

  • Authorization & Confirmation: Once your payment is authorized, you will receive an Automated Order Confirmation via email. This serves as your official receipt and contains your unique order number.

4. Order Management & Cut-off Times

We operate on a structured schedule to ensure efficiency and reliability in our logistics:

  • Daily Cut-off Time: 5:00 PM (EST) — Monday through Friday. * Orders placed after this time or during the weekend will be logged into our system on the following business day.

  • Handling & Verification: All payments undergo a verification process during our standard handling window of 1–3 business days. This period allows us to ensure payment validity and prepare your items for shipment.

5. Dispute Resolution & Refunds

In the event of a billing error or a need for a refund, we aim to resolve the matter swiftly:

  • Refund Processing: Approved refunds are credited back to the original payment method used during checkout. Please allow 5–10 business days for the credit to appear on your statement, depending on your bank's processing times.

  • Contacting Support: If you notice a discrepancy on your statement, we encourage you to contact us directly before initiating a chargeback, as we can often resolve the issue much faster.

Contact Information

For questions regarding technical issues at checkout or general billing inquiries, please reach out to our dedicated support team:

Business Identity: Ormond Ace North

Support Email: support@ormondacenorth.com

Direct Line: +1 386-238-9176

Headquarters: 1480 US-1, Ormond Beach, FL 32174, United States

Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)